|
Product Guarantee
If, for any reason, you are not completely satisfied
with our products please inform us and we will respond
to your concern immediately.
If any of your product has been damaged in shipping,
please follow these guidelines:
- Notify us within 24-hours of receiving
your product of the damage. Notification after 24-hours
voids any replacement guarantee.
- Either call us directly at 570-869-9463
or send an email to info@hiddencreekwines.com.
- Include your order / invoice number,
the date
ordered, your name, and address, and your e-mail
address. You will find these on your printed invoice
as well as the email invoice that was sent to you.
We will do everything in our power to make sure you
receive satisfaction but we must follow certain guidelines.
Thank you for helping us to be a better company.
Privacy Policy
This privacy statement discloses the practices for
HiddenCreekWines.com.
To demonstrate our commitment to your privacy, this
statement notifies you of:
- What information is collected from
you through this web site or from third party personal
identification.
- Who collects the information.
- How we use the information.
- Who we may possibly share the information.
- What your choices are in regards
to collection, use and distribution of your personal
information.
- What security procedures are in place
to protect you from loss, misuse, or alteration
of the information under our control.
- How you can correct any inaccuracies
in any information.
- If we're not abiding by the
rules that we've set forth, your options for letting
us know by contacting us at 570-869-9463 or e-mailing
us at info@hiddencreekwines.com.
Information Collection and Use
HiddenCreekWines.com web site is owned and operated
by Hidden Creek Vineyard & Winery. The information obtained from this web
site will not be shared, sold, rented, or given away
to any third party vendors. Information is collected
at several different points on the HiddenCreekWines.com
web site.
Registered Members
In order to become a registered customer, you must
first complete the registration form. During the registration
process, personal information is required, such as
name and email address. This information is used solely
to reward loyal customers for their business. By becoming
a registered member, you are able to take advantage
of special offers we make available to only registered
members about new promotions, sales, etc. In addition,
by becoming a registered member, it is easier to make
purchases online.
Orders
We require specific information on our order form
such as name, shipping address, and financial information
such as credit card number, expiration date, and so
forth. We use this information for billing purposes
and to fill our customer's orders. If we have trouble
processing your order, the contact information provided
allows us to get in touch with you and expedite the
order process.
Cookies
A cookie is a piece of data stored on the hard drive
of your computer, containing information about you.
Using a cookie is in no way linked to any of your
personal information or identification while you are
using our site. Once your browser is closed, the cookie
terminates and ceases to exist. By accepting a cookie
from our site, you will not have to log in your password
more than once, saving you time while you browse our
site and enter different sections. However, if you
reject the cookie, you may still use our site but
will have to log in every time you enter a log in
area and may be limited in some areas of the site.
Cookies help us track and target the interests of
our customers so that we are better able to suit your
needs, requirements, and preferences.
Log Files
We use IP addresses to analyze trends, administer
the site, track user's movements, and gather broad
demographic information to summarize use of the web
site. IP addresses are not linked to personal identification
information.
Sharing
We never share any of the personal identification
information or the information regarding your order
with any third parties. However, this information
combined with other information may be used for our
purposes such as making our marketing efforts more
efficient.
Links
From time to time, HiddenCreekWines.com may contain
links to other web sites. Please be aware that we
are not responsible for the privacy practices or the
content of the other sites. We encourage users to
be aware that when they leave HiddenCreekWines.com
they should read the privacy statements of each and
every web site that collects personal identification
information. This privacy statement applies solely
to the information collected on this web site.
Surveys and Contests
We may on occasion run a survey or contest that
requires information from our users such as name and
email address. Participation in our contest is completely
voluntary and you have the choice whether or not you
wish to enter or to disclose information. Contact
information is used to notify the winners, award the
prizes, and to be added to our email newsletter.
Security
HiddenCreekWines.com takes every precaution to protect
your personal identification information. When you
submit sensitive information via the web site, we
protect your information both online and offline. Please read our secure purchasing
measures.
Correcting or Updating Personal Information
If your personal identification information changes,
such as your zip code, or if you no longer desire
our products, we try to provide a way for you to correct,
update, or remove your personal information. This
can usually be completed in your My Account section
of the web site or by emailing us at info@HiddenCreekWines.com.
Opt-In and Opt-Out
You may opt-out of receiving any marketing information
or newsletters from us simply by sending an email
to info@HiddenCreekWines.com.
Notification of Changes
If at any time in the future we decide to change
our privacy policy, we will post those changes so
users are aware of what information is collected,
how it's used, and under what conditions, if any,
we disclose it. If at any point we do decide to use
personal identification information in a manner different
from what is stated at the time it was collected,
we will notify you by email. At that time, you have
the choice as to whether or not whether we may use
your information in the different manner. We use information
in accordance with the privacy policy under which
it was collected.
We value your business so Hidden Creek Vineyard & Winery employs a high standard
when it comes to your privacy. We appreciate your trust
with your personal information.
We use your information only to ship the products you
order and to customize the web site to match your needs.
Hidden Creek Vineyard & Winery is the only owner of the personal information
you provide on our web site. Under no circumstances
will we sell, share, or rent this information to other
companies for mailing lists and other solicitation purposes
without your pre-authorized consent.
We make every effort to guard against any misuse of
the information you provide in your profile or with
each order. This web site uses the secure PayPal shopping
system with secure encryption. Hidden Creek makes every effort
to ensure your security and to protect you.
Hidden Creek can only process on-line orders paid with a
valid credit card (holding merchandise is against company
policy so checks are not allowed). If you prefer not
purchasing your item using our on-line PayPal cart system,
you may download our order form & price list and
send it via USPS mail or call us at 570-869-9463 to
make other arrangements.
Our shipping is currently based on US percentages and
we can ship regular USPS mail or with UPS. The shipping
may be a little more or a little less, accordingly.
Therefore, we reserve the right to refund money if there
has been too much shipping included in the total and
require additional money if the shipping is not enough.
All merchandise is shipped with no insurance unless
otherwise specified by the customer (additional charges
may apply.) We guarantee all and is checked carefully
for any damage before shipping. If a product should
arrive damaged, please call the store IMMEDIATELY at
570-869-9463 for further instructions. Damaged goods
not reported within 24 hours of receipt are assumed
received in perfect condition and will not be refundable.
Our aim at Hidden Creek is to sell the best quality merchandise
at reasonable prices.
In purchasing from Hidden Creek and providing your email
address, you give express permission for us to contact
you periodically to provide you with updated product
information. If you would like to opt-out of any further
email messages, please contact us.
Disclaimer
of Warranty; Limitation of Liability
PLEASE BE ADVISED THAT YOU ARE USING THIS Hidden Creek Vineyard & Winery WEB
SITE AT YOUR DISCRETION, AND AS SUCH IT IS AT YOUR SOLE
RISK THAT YOU ENTER INTO ANY TRANSACTION AND USE OF
THE INFORMATION SET FORTH. THE Hidden Creek Wines SITE IS PROVIDED
"AS IS" AND "AS AVAILABLE" BASIS
WITHOUT WARRANTIES OR REPRESENTATIONS OF ANY KIND, EITHER
EXPRESSED OR IMPLIED, AS TO THE OPERATION OF THIS SITE
OR THE INFORMATION, CONTENT, MATERIALS, OR PRODUCTS
INCLUDED ON THIS SITE.
Hidden Creek Vineyard & Winery WILL NOT BE HELD LIABLE FOR ANY DAMAGES OF
ANY KIND ARISING FROM THE USE OF THIS SITE, INCLUDING,
BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE,
AND CONSEQUENTIAL DAMAGES, OR CAUSED BY ANY FAILURE
OF PERFORMANCE, ERROR, OMISSION, INTERRUPTION, DELETION,
DEFECT, DELAY IN OPERATION OR TRANSMISSION, COMPUTER
VIRUS, COMMUNICATION LINE FAILURE, THEFT OR DESTRUCTION
ON UNAUTHORIZED ACCESS TO AND/OR ALTERATIONS TO THE
SITE.
Our Address
Hidden Creek
Vineyard& Winery
RR 1 Box 1670
Laceyville PA 18623
|